Kognitio Limited and Kognitio Inc. (collectively Kognitio) are committed to protecting and respecting your privacy.
Because we understand that our customers are concerned about privacy, we have instituted policies intended to ensure that their personal information is handled in a safe and responsible manner.
Information you give us. You may give us information about you by filling in forms on kognitio.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to download our software, sign up for our newsletter, sign up to the community forum or sign up for access to our customer support portal, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
Information we collect about you. With regard to each of your visits to our site we may automatically collect information relating to your activities, interactions, preferences, transactional information, and other technical computer and connection information, including IP address, relating to your use of our site.
We collect this information under legitimate interests.
Personally identifiable information
If you use our website with cookies enabled, if you complete a form on our website or provide us with your information by other means, the personal information we collect from you may include:
Kognitio has a legitimate interest to process the data of data subjects it deems relevant, and that could have a potential interest in its products &/or services. It has a Legitimate Interest to do this in order to send marketing communications to them, in order to increase sales, and so sustain the business and its growth. Kognitio also processes the data of its customers in order to ensure they have the latest patches and product updates, as well as delivering offers and other relevant materials. If you wish to learn more about our use of Legitimate Interests, or to exercise any of your rights as a data subject, please get in touch.
The paragraphs in this section explain how and why we process your personal data, as well as the legal basis on which we carry out this processing.
We use information held about you in the following ways:
Kognitio does not sell, rent, or trade personal information collected through our site with third parties for their sole promotional purposes.
Kognitio may disclose your personal information:
Kognitio Inc is liable for appropriate onwards transfers of personal data to third parties.
If Kognitio Limited is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Those parties which supply services to us, and to which we disclose personal information, have undertaken to comply with our confidentiality requirements under relevant legislation. These companies are authorized to use your personal information only as necessary to provide these services to us. Such parties include salesforce.com and Hubspot.
In compliance with the Privacy Shield Principles, Kognitio Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Kognitio Inc. at email@example.com.
Kognitio Inc. has further committed to refer unresolved Privacy Shield complaints to ICO, an alternative dispute resolution provider. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://ico.org.uk for more information or to file a complaint. The services of ICO are provided at no cost to you, and you can invoke binding arbitration from them for some residual claims not resolved by other redress mechanisms.
The Federal Trade Commission (FTC) has jurisdiction over Kognitio Inc’s compliance with the Privacy Shield.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or clicking the unsubscribe link in emails. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Our Web site offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com.
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information, please contact us at firstname.lastname@example.org. You may also contact us at the said email address to review, update and delete your personal information to ensure it is accurate. We will respond to your request to access within 30 days.
According to the GDPR, we will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have downloaded one of our software products, we may need to contact you to inform you of important product updates and patches in relation to the proper use of the software.
If you have downloaded the software but not consented to receive other emails from us, you will not receive any communications except those essential to the product.
If you have consented to receive emails from us, we may send you emails relating to blogs, news and events, whitepapers and other information around analytics and SQL on big data that you may find interesting. If you decide you no longer want to receive these emails, you can unsubscribe at any time by using the unsubscribe link in a Kognitio email, or by emailing us at firstname.lastname@example.org
As stated in the GDPR, you can withdraw your consent for us to contact you at any time. Should you wish to remove your consent for us to contact you, email email@example.com with the subject line “I remove my consent to be contacted by Kognitio”.