Gives you access to the customer support portal
Web support gives you access to the customer support portal. You can submit support cases for Kognitio at any time. The portal also gives access to a set of solutions, which can help resolve common problems. In particular there are troubleshooting solutions which take you through decision trees to determine the cause of things like performance issues. With basic web support there is no guaranteed response time. You also have access to the Community Support forum.